This information, the complaint says, is sold to third parties that include marketers, recruiters and advertisers. The complaint alleges that although ZoomInfo “expressly assures” users that it respects their privacy, namely by guaranteeing that it collects only business data from address books, headers and signatures, the company “intercepts, views, reads, and accesses” users’ email communications and subsequently “discloses, disseminates, sells, and otherwise uses” the personal data therein without a person’s knowledge or consent.Īccording to the case, ZoomInfo fails to inform individuals, including unsuspecting non-subscribers, that it accesses and views the entirety of their incoming and outgoing communications “in its quest for relevant data to extract and include in its database.” Additionally, the suit alleges the defendant fails to meaningfully disclose that, contrary to its representations, it uses “hundreds of human researchers and analysts to cleanse, organize, and verify” the data the company scrapes from subscribers’ and non-subscribers’ emails.
In order to obtain access to ZoomInfo’s free Community Edition Program, the suit relays, a user must agree to give the company permission to access their incoming and outgoing emails, from which ZoomInfo claims to extract only certain “business information,” such as contacts and company names, for inclusion in its database.
The 55-page lawsuit says that ZoomInfo’s Community Edition Program allows a user to access the company’s proprietary business intelligence database and analytical tools free of charge.
New to ? Read our Newswire DisclaimerĪ proposed class action alleges ZoomInfo has illegally shared Community Edition Program subscribers’ and their contacts’ personal information and communications with third parties over more than a decade.
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